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FAQ

1. How can I register?

1.1 Choose the course at https://kharkivhalfmarathon.org/;

1.2 Click “Register”;
1.3 Enter the username and password to log into your personal profile, if you have previously been registered.

1.4 Click “Login”

Please, notice: If you have not previously participated in our events, you need to click “Register” and enter your personal data before entering login and password. If the registration is successful, you will receive a letter with login and password to enter your personal profile;

1.5 Verify all information and enter your data into empty cells in your personal profile;

1.6 Choose additional products if desired and click “Next”;

1.7 Confirm the order, enter the payment card details and click “Pay”;

1.8 After you make the payment and receive the receipt, make sure you have the starter letter in your personal profile (tab”My Events”) or in the mailbox that was specified during registration.

1.9 Print out the starter letter, read it and sign it. The starting letter contains the following information: course, age, start number, first and last name, contact details.

If you have any questions – submit a letter to [email protected]

2. What is the registration fee?

From April 08, 2020 through  April 26, 2020*. Entry fee for the all courses will be as at stage 1.
* dates can be reviewed if quarantine is continued

The cost of starting fee for the course is:

1 stage – 136 slots 2 stage – 442 slots 3 stage – 102 slots
21.0975 km the total cost 785 UAH 935 UAH 1085 UAH
21.0975 km for the members of the GO 630 UAH 750 UAH 870 UAH

1 stage – 70 slots 2 stage – 228 slots 3 stage – 53 slots
10 km the total cost 710 UAH 810 UAH 875 UAH
10 km for the members of the GO 570 UAH 650 UAH 700 UAH

1 stage – 28 slots 2 stage – 91 slots 3 stage – 21 slots
4.2 km the total cost 685 UAH 750 UAH 810 UAH
4.2 km for the members of the GO 550 UAH 600 UAH 650 UAH

1 stage – 1 slot 2 stage – 6 slots 3 stage – 1 slot
4х10 km the total cost 2840 UAH 3240 UAH 3500 UAH
4х10 km for the members of the GO  2280 UAH 2600 UAH 2800 UAH

1 stage – 1 slot 2 stage – 4 slots 3 stage – 1 slot
3х5+1х6.0975 km the total cost 3140 UAH 3740 UAH 4340 UAH
3х5+1х6.0975 km for the members of the GO  2520 UAH 3000 UAH 3480 UAH

1 stage – 1 slot 2 stage – 6 slots 3 stage – 1 slot
4х21.0975 km the total cost 3140 UAH 3740 UAH 4340 UAH
4х21.0975 km for the members of the GO  2520 UAH 3000 UAH 3480 UAH

1 stage – 2 slots 2 stage – 6 slots 3 stage – 2 slots
2х21.0975 km the total cost 1570 UAH 1870 UAH 2170 UAH
2х21.0975 km for the members of the GO  1260 UAH 1500 UAH 1740 UAH

The cost of entry fee specified on the website does not include the fee for money transfer.

The payment of entry fees is made by the participant by the use of electronic payment through the organizer’s website runukraine.org.

3. How do I make the payment?

According to the Regulations of «Run Ukraine Kharkiv Half Marathon», the payment of entry fees is made by the use of electronic payment through the organizer’s website https://kharkivhalfmarathon.org.

Payments service is provided by Interbank system of electronic delivery and payment Portmone.com using modern and secure payment cards authentication. Payment card details are submitted to the website Portmone.com in a safe mode and are not available to the staff.

4. Can I register on the day of the event?

According to the Regulations of «Run Ukraine Kharkiv Half Marathon», there is no registration on the day of the event

5. Where and when can I receive my starter's package?

Participants of Run Ukraine Kharkiv Half Marathon 2020 can pick up starter’s packages at Kharkiv.SportExpoUA 2020 on December 5.

6. What documents do I need to receive my starter's package?

In order to receive your starter’s package, you must have the following documents:

  • Your starter letter, printed out and signed (your starter letter can be found in your personal profile or in your email mailbox after a successful payment)
  • Your ID confirming your age (mandatory for all participants);
  • The document that entitles you to free participation in the Race or to entry fee discounts.

7. Do I need a certificate of health?

For citizens of Ukraine:

According to the Rules of Run Ukraine 2020, each participant have a accident insurance which cover participation in sports competitions and have athletics specified as the type of sport.

  • Each Race participant participates in the Race voluntarily, recognizing all possible risks to their own health during and after the Race;      
  • Each participant takes personal responsibility for his or her physical condition and ability to complete the chosen Race course;
  • Accident insurance, which covers participation in sports competitions on the day of the Race, is included in the participant’s starter package for all courses;
  • The Race Organizer is not held responsible for physical trauma, injuries, and deterioration of physical health that a participant experiences during the Race;
  • The Race Organizer is not held responsible for deterioration of physical health of a participant after the Race. 

All registered participants bear sole responsibility for their health and life during the race and sign a statement about this.

8. Is it possible to get a starter's package on the day of the race?

According to the Regulations of «Run Ukraine Kharkiv Half Marathon», the startup packages are not issued  on the day of the event.

9. Can my entry fee be transferred to another participant?

According to the Regulations of «Run Ukraine Kharkiv Half Marathon», the entry fee paid by the participant may be transferred to another person within the event free of charge no later than 30 days before the start of the Race.

In the 30-day period before the start of the race, the service of entry fee transfer to another person is available for a fee. The cost of the service is 150 UAH.

The participant must purchase the Certificate of entry fee transfer from the online store at http://runukraine.org/shopping.

The participant must submit an individual application by sending a letter to [email protected] with “Entry fee transfer” in the subject line and necessary data provided.

After the procedure, the new participant receives a new unpersonalized race bib number with a result capturing electronic chip and everything else that is provided in the starter package for a certain course. The previous participant’s race number specified in the application is canceled.

Please, notice! There is a limited number of certificates. The service is only possible if you have this certificate.

10. Can I get my entry fee refund?

According to the Regulations of «Run Ukraine Kharkiv Half Marathon», the entry fee paid by a participant, can not be refunded under any circumstances, including:

  • if a participant is unable to participate in the race
  • if a participant is unable to finish the chosen course
  • if a participant can not meet the set time limit
  • if a participant is disqualified or the race is canceled due to force majeure reasons, etc.

11. Is it possible to change the selected course?

Yes. You must submit an email to the organizers of the competition at [email protected] no later than 30 days before the race.

12. Is it possible to change the size of the T-shirt after the payment is made?

Yes. You must submit an email to the organizers of the competition at [email protected] no later than 10 days before the race.

13. Where can I leave my personal belongings?

Things can be left in lockers that will operate in the marathon village.

The lockers will be located in the Marathon Village and will operate from 7:00 a.m. until 03:00 p.m.  In order to leave your things in the luggage storage, label them with a “Luggage number” sticker you receive in the starter’s package.

14. When is the awards ceremony?

The award ceremony will take place separately for each course after the finish of the last race participants.

The participant may be awarded late provided that the participant did not attend the award ceremony. In this case, the reward is sent by the organizer by mail to the address specified by the participant at registration.

15. Can I get the starter package I have paid for if I am unable to attend the event?

According to the Regulations of «Run Ukraine Kharkiv Half Marathon», the participant, who was unable to participate in the competition, can get his/her starter’s package in person within 30 days after the event at the office of the organizers or it can be delivered by mail/courier to the specified address. This participant must previously notify the organizers by e-mail ([email protected]). In this case the delivery is made at the expense of the participant. If possible, the organizer may negotiate with a partner for free shipping.

16. How can I find out the results?

Preliminary race results will be available on the official website of «Run Ukraine Kharkiv Half Marathon» on the day of the event.

In 5 days after the event (if no claims are presented) the preliminary results of the race will be considered final.

The personal result of a participant shall be available in his personal profile at runukraine.org.

17. Where can I find pictures from the event?

Photos from «Run Ukraine Kharkiv Half Marathon» will be posted on the official event page in social networks Facebook .

18. Can my friend/neighbor/parent come and pick up my starter's package for me?

In accordance with the Rules of  Run Ukraine 2020, you must personally receive your starter’s package.

However,if for some reason you are unable to personally pick up your starter’s package, you can find someone who can come and get your starter’s package for you.

You must also make sure that this person has all the necessary documents:

  1. The document certifying the identity of a person receiving the starter’s package (passport, driver’s license etc)
  2. Copy of documents certifying the identity of a person that purchased registration.
  3. Starter’s letter signed by the person that purchased registration.
  4. Statement signed by the person that purchased registration with the following text:

To the Director of NGO “Run Ukraine”
Chernitskyi D.L.
I, (full name of the person that purchased registration), ask you to give the starter’s package with the number (participant’s race number) to my representative (full name of the person receiving the starter’s package), due to the fact that I am unable to receive it in person.
Date and signature of the person that purchased registration.

Please, notice! Paragraph 7.1 does not apply to participants of any relay or team races, namely: 3х5+1х6.0975 km, 4х21.0975 km, 2х21.0975 km, 4х10 km.

It means that every participant of a relay or team race must pick up his or her starter’s package at SportExpoUA2020 on the days of distribution of starter’s packages upon presentation of a document certifying participant’s identity.